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Privacy Policy

Privacy Policy


Culet Jewellery | www.culet.com.au

At Culet Jewellery, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose and manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).


1. What Personal Information We Collect

We may collect the following personal information from you:

  • Name

  • Contact details (email address, phone number, postal address)

  • Billing and shipping information

  • Payment details (processed securely via third-party payment providers)

  • Order history and preferences

  • Enquiries, communications and feedback

  • Website usage data (via cookies and analytics tools)


2. How We Collect Personal Information

We collect personal information in a number of ways, including:

  • When you make a purchase or place an order through our website

  • When you sign up to our newsletter or marketing communications

  • When you contact us via email, phone, or contact forms

  • When you interact with us via social media or promotions

  • When you browse our website (through cookies and tracking tools)


3. Why We Collect Your Information

We collect your information to:

  • Process and fulfil your orders

  • Communicate with you about your purchases or enquiries

  • Provide customer support

  • Improve our website, services, and customer experience

  • Send marketing communications (only with your consent)

  • Comply with legal obligations


4. How We Store and Protect Your Information

Your personal information is stored securely in electronic form, with appropriate safeguards to protect against misuse, interference, loss, unauthorised access, modification or disclosure.

We do not store credit card details on our servers. All payments are securely processed through trusted third-party gateways (e.g. Square, Stripe, PayPal).


5. Disclosure to Third Parties

We may share your information with:

  • Third-party service providers (e.g. couriers, payment processors, marketing platforms)

  • Our professional advisors (e.g. accountants, legal consultants)

  • Government authorities if required by law

We will never sell or rent your personal information to third parties.


6. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience, understand how you interact with our site, and improve performance. You can control cookie preferences through your browser settings.


7. Accessing and Updating Your Information

You have the right to access, correct or request deletion of your personal information at any time. Please contact us at hello@culet.com.au to make a request.


8. Marketing Communications

With your consent, we may send you updates, offers, or news about Culet Jewellery. You can opt out at any time by clicking the "unsubscribe" link in our emails or contacting us directly.


9. Overseas Disclosure

Some of our service providers may be located overseas (e.g. cloud storage or marketing platforms). Where we share your data with international third parties, we ensure appropriate data protection measures are in place.


10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Culet Jewellery
Email: sales@culet.com.au
Phone: 0404 682 641
Website: www.culet.com.au


11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology or business practices. Any updates will be posted on our website with the effective date.

WHAT OUR CUSTOMERS SAY

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