Made to last forever

Care for it like an heirloom.

A small amount of attention keeps fine jewellery looking the way it did the day you collected it. Here's everything you need to know — and the rest, we handle.

The two rules

Most damage we see comes from two things.

Do

  • Take it off before bed, the gym, or anything physical
  • Wash with warm soapy water once a week, soft brush
  • Store each piece separately — diamonds scratch each other
  • Bring it in for a check-up every 12 months
  • Insure it. Most home policies cap jewellery at $1,500

Don't

  • Wear it in chlorinated pools (eats away at the prongs)
  • Apply lotions, sunscreen or perfume while wearing
  • Use ultrasonic cleaners on prong-set diamonds
  • Toss it in a drawer or pouch with other jewellery
  • Try to fix loose stones at home — bring them to us instead

Weekly clean

The five-minute home clean.

01

Soak

Warm (not hot) water, a single drop of regular dish soap. Soak the piece for 10 minutes.

02

Brush

Soft-bristled brush — a baby's toothbrush is ideal — gently around the stones and under the setting.

03

Rinse

Rinse in clean lukewarm water. Block the drain first. Stones do come loose.

04

Dry

Pat dry on a soft lint-free cloth. Microfibre or chamois. Never paper towel — too abrasive.

Service schedule

When to bring it in.

Every 6 months
Professional clean and prong inspection. A quick check of tightness, polish, and any wear before it becomes a problem. Transparently quoted as a service.
Every 12 months
Full re-polish and rhodium re-plating (for white gold pieces). Restores the just-out-of-the-box finish. Quoted at a fixed service fee — we'll confirm before any work begins.
Every 2–3 years
A full check of the settings — making sure prongs are staying tight, and rebuilding or repairing any that have worn down before they fail. Bookable through your concierge.
Immediately if
A stone feels loose, a prong has snagged on fabric, the metal has dented, or the ring has been exposed to chlorine for any length of time.

Lifetime aftercare

Made once. Serviced for life.

Every Culét piece is welcome back to the workshop, whenever it needs us — five years from now, fifty years from now. Polishing, rhodium re-plating, prong tightening, ultrasonic cleaning, stone re-tipping. Whatever's needed to keep it looking the way it did the day you collected it, the same hands that made it will do.

Culét jeweller working at the bench