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NOW FOR CHRISTMAS DELIVERY! 🎄
NOW FOR CHRISTMAS DELIVERY! 🎄
Every Culet piece is individually crafted, hand-set and finished with care. We design jewellery to be worn and treasured for life, and we stand proudly behind the workmanship of every item we create.
Our warranty is designed to protect you against genuine manufacturing faults, not wear and tear from everyday life. All jewellery will naturally show signs of use over time — this is normal and part of the life of a well-loved piece.
Our jewellery is supplied in line with the Australian Consumer Law, which provides automatic guarantees regarding the quality and workmanship of goods.
If a piece is found to have a manufacturing fault, we will ensure it is repaired or replaced as required.
This warranty applies to:
Engagement Rings
Wedding Bands
Custom & Signature Rings
Coverage:
Lifetime coverage on structural manufacturing faults.
Examples of manufacturing faults may include:
Casting flaws or porosity in the metal
Structural weakness or instability in the setting
Setting issues identified either at collection or during a service check
When a genuine manufacturing issue is confirmed, Culet will repair or replace the piece at no charge.
These pieces carry a 2-Year Manufacturing Warranty from the date of completion.
This applies to:
Structural defects in the metal or assembly
Faults that become apparent early in wear
After 2 years, repairs are still available and will be quoted individually.
All diamonds and gemstones are covered for the specifications agreed at the time of purchase (ie. grading, quality, origin, lab or natural).
Not Covered:
Chips, cracks, fractures, or breakages from impact
Loss of a stone caused by accidental force or bent claws
Surface wear on gemstones
Theft, loss or misuse
Even the hardest gemstones (including diamonds) can chip if knocked at a certain angle — this is not considered a manufacturing defect.
If you believe your piece requires assessment:
Contact us via our website or email with details and clear photos.
We’ll advise the best method to return or drop off your piece.
A $40 AUD return shipping deposit (or $200 AUD international) is required only if posting the item.
Our jewellers will complete a full inspection.
If the issue is confirmed as a manufacturing fault, we will:
Repair or replace your piece at no cost, and
Refund your postage deposit in full.
If the issue is determined to be wear-related or accidental:
We will provide a repair quote before proceeding.
The shipping deposit simply covers the return of the item if you choose not to proceed.
Any work carried out by another jeweller will void the Culet Manufacturing Warranty.
Normal wear is expected with jewellery. The following are not covered:
Scratches, abrasions or dents in metal
Bent or worn claws from everyday use
Gemstone chips or cracks from impact
Discolouration caused by chemicals, perfumes, makeup or chlorine
Loss of stones from impact, catching, snagging or bending claws
Changes in metal finish (white gold rhodium may require replating over time)
These fall under standard jewellery maintenance.
To keep your jewellery secure and clean:
Remove your pieces when exercising, swimming, cleaning or gardening
Avoid exposure to chlorine, harsh cleaners and cosmetics
Store separately to prevent scratching
Book a professional clean and claw check annually
A simple rule:
Jewellery goes on last - and comes off first.
Follow us on Instagram and show us you wear your Culet by tagging us and using #culetdiamonds.
